What happens when you call us?
When we receive your first inquiry, we always try to call you. Long and hard-won experience has proven time and time again that a couple of phone calls (our dime, naturally) are worth 40 or 50 emails in terms of ascertaining your preferences and parameters. In other words, we establish what you want – and we are then in a position to advise you as to what will work!
There then follows a period of email toing and froing while we bat the itinerary backwards and forwards, and refine it, until we have more or less aligned what you want and what is available at an acceptable price. Please note that, unlike many operators, we neither add our margin to gross rates nor do we add an unacceptably high percentage to nett rates. We pass on nett rates to you plus a small margin for the work we do on your behalf.
When both parties are happy that we have reached an acceptable compromise, we ask you to send us a deposit, partly as a security and partly because we may have to pay a deposit to secure a service on your behalf. Our hard-won and jealously-guarded reputation means that we have a very good relationship with our suppliers all over Ireland.
We then send you a fully itemised itinerary and invoice with the proviso that Irish weather and the influence of the "Little People"(!) mean that we cannot absolutely guarantee that the itinerary will proceed exactly as planned. Thankfully, all our customers have been very flexible over the years, knowing that we always do our best – and we do our utmost to make sure you have a grand tour. We ask you to pay between 14 and 21 days before arrival so that we can prepay anything which requires it. Otherwise we pay all our suppliers the day after you have checked out.
During your tour, we will always be at the end of a phone. Having been in business for 20 years, we have contacts all over Ireland in case anything should go seriously wrong.
Of course, we welcome your feedback and suggestions for improvement. We know that we’re only as good as our last tour – and that will never change.